Contact NCPI

When you call, you get Carlos or Kallie.

We are a husband-and-wife business. There is no call center, no ticket queue, and no one else answering the phone. If you have a question about a course, an application, or an invoice, you are talking to the owners.

(619) 322-9578Monday to Friday, 8:00am to 5:00pm Pacific

Send us a message contact@ncpicare.com

Family owned
Carlos and Kallie Rojo, the husband and wife owners of National Care Professionals Institute

Carlos & Kallie Rojo · Owners

Three ways to reach us

Pick whichever is easiest

Call us

Fastest for anything urgent, or if you would rather just talk it through. Leave a message any time and we call back.
(619) 322-9578
Mon to Fri, 8am to 5pm Pacific

Email us

Best for sending documents, receipts, or questions about an existing order. Attach whatever you have.
contact@ncpicare.com
Answered within one business day

Message us

Outside Pacific hours, or not a phone person? Tell us what you need and we will come back to you.
Use the form below
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Send a message

Tell us what you need

The more you tell us up front, the fewer rounds of back and forth. If it is about an existing order, include the student name and the class date.

What happens nextCarlos or Kallie reads it. You get a real reply from one of us within one business day, not an automated ticket number.

Need it today?Call (619) 322-9578. During business hours someone picks up.

What students say

Verified Google reviews

5.05.0 from 307 Google reviews

Before you call

Quick answers

These six come up almost every day. If yours is here, you may not need to wait for us to pick up.

How do I reschedule a class?

Use the reschedule request page. There are no rescheduling fees, ever. Give us your name, the class you are in, and the date you would rather attend.

When do I get my certificate?

Within 24 hours of finishing the course. It arrives by email from our student portal. If 24 hours have passed and nothing has come through, check your spam folder first, then call us.

Do you file my license application with the state?

No, and be careful with anyone who says they do. We prepare your complete application packet and mail it to you. You sign it and send it to the state yourself, because the state requires your signature on the forms. We do not handle licensing appeals.

Can I get a receipt for my employer?

Yes. Email contact@ncpicare.com with the student name and the order date and we will send one. Please note we do not accept purchase orders. Courses are paid for at the time of booking.

Are courses offered in Spanish?

Caregiver courses, yes. Administrator courses, no. We are not legally permitted to teach the administrator certification courses in Spanish.

What happens if I fail the state exam?

CDSS gives you three attempts. If you fail all three, the law requires you to retake the 80-hour course before testing again, and we let you retake it with us free. No time limit and no expiration window. We believe we are the only company that does this.

CDSS Vendor Number2000778

CA Board of Registered Nursing18095

Where we areSan Diego, CA
San Francisco, CA
Dallas, TX

Business hoursMon to Fri
8am to 5pm Pacific

Not sure which course you need?

Tell us your situation and we will point you at the right one, even if it is not ours.

Call (619) 322-9578 Browse courses